ilovebelvisenterprise web store FAQ section

1. ORDER STATUS – MY ORDER HAS NOT ARRIVED YET We know you can’t wait to receive your new finds and we aim to ship your order as fast as possible. Our average delivery lead time from the day you have placed your order is: 2-5 days for Metro Manila 5-7 days for provincial towns 7-9 days for rural areas 2. ORDER TRACKER: YOUR ORDER STATUS In Metro Manila we ship our parcels via LBC. If you live in this area, please track your order here If your delivery address is outside of Metro Manila, your order will be delivered by LBC also. Please check the tracker by using the tracking link in your shipping confirmation email. You can also message me via text to resend the tracking code. 4. CONTACT CUSTOMER SERVICE Like to Call? Reach us at 09356037272. Love to chat? http://www/facebook.com/celine.delacruz.75 Not a fan of the phone? Email us to [email protected]

1. OUR PROMISE Our Belvis Enterprise Promise for happy and hassle-free shopping Satisfaction guaranteed: free return within 3 days – no questions asked Authenticity guaranteed: cash refund if you have any doubt Risk free shopping: our return & refund policy is quick and easy At Belviz Enterprise. We want you to be happy with every purchase. If you are not satisfied with any item you bought on Belvis Enterprise – we offer free & easy returns with no questions asked. Don’t like the item, send it back. Need a different size, we offer free exchange. Changed your mind, you can return for any reason. Products purchased on ZALORA can be returned for free within 3 days of delivery. The item has to be unworn and in original packaging. The only return restriction applies to SWIMWEAR, LINGERIE, UNDERWEAR AND BEAUTY PRODUCTS which CANNOT BE RETURNED due to hygienic reasons. All our items are new, authentic, and shipped in excellent condition. Should you ever encounter a defective item it will be replaced without restriction. 2. HOW TO RETURN AN ITEM? FREE returns in a few simple steps: Please fill in the Return Slip you received with your shipment. Place the item(s) in their original product packaging which might be a box or pouch and insert returns slip before you close and tape the box. *The box doesnt have to be the one we sent you but it should be of an adequate size/strength to protect the items you’re returning. Drop off the parcel or Schedule a Pickup (message us for guidance) We offer free return-pickup service in most areas nationwide. Simply contact us ([email protected] or http://www.facebook.com/celine.delacruz.75) to schedule a pickup. In your email please indicate the or name of the item(s) to be picked up, your preferred pickup date and address, as well as the reason for return and your refund preference. Alternatively, you can call 09356037272 (9am-6pm Monday to Friday, 10am-5pm Saturday). You can return your package at LBC Branch. Remember to keep the receipt you’re given at the drop-off point as proof of your return and note the tracking number for your reference. We aim to get your store credit refund to you within 4 business days after receiving your parcel. So the time of your refund also depends on the time it takes for your return item to reach us. If you sent your parcel more than seven days ago and you still haven’t received an email confirming your return, please contact us [email protected] or call 09356037272 (9am-6pm Monday to Friday, 10am-5pm Saturday). You will receive two emails from us. The first is to confirm that the package has arrived in our warehouse and the second is to confirm that your Store credit has been sent via Western/Cebuana.